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About Us The Brakes Trust are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
The Brakes Trust
c/o Nick Rogers (BT) 181 Cubbington Road Leamington Spa Warwickshire CV32 7AU United Kingdom
Phone: 07768 317 255
Email: info [at] BrakesTrust [dot] com
Not VAT registered
FSA Reg.No. 30924R
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

PayPal charges: we accept credit card payment via PayPal but as we are a not for profit organisation we give you the option to pay the PayPal charges by entering the coupon code of "paypal".
PayPal's charges to us are are currently a standing fee of 20p and 3.4% of the order total.

So please considering entering the coupon code of "paypal" to help the Trust make the most from your valued on-line order.

Alternatively select the "Invoice and Payment Before Delivery" option instead of PayPal and we will contact you with alternative payment methods - cheques or postal orders should be made payable to "Brakes Trust", quote our order reference and your Surname and Membership Number if applicable.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling For subscription renewals choose a shipping method of "not applicable" and you can get your membership card at the club. If you want it posting then choose "First Class Post".
Delivery Schedule All DVDs and membershiop cards are made to order unless announced otherwise - so please bear with us and we will get your order to you or get it ready for collection as soon as we can.
Back Orders If your item is not in stock, we will back order for you. You have the option to cancel your order if you would rather not wait.
Tax Charges We are not registerd for VAT.
Credit Card Security When the order is placed at our website credit card details are handled externally by the secure PayPal payment processing site.
Guarantee Faulty DVDs or lost membership cards will be replaced at no extra cost other than postage on request.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07768 317 255 (International +44 07768 317 255) or write to us at c/o Nick Rogers (BT) 181 Cubbington Road Leamington Spa Warwickshire CV32 7AU United Kingdom
Privacy Policy Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

We also use Google Analytics which, like many services, uses first-party cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Browsers do not share first-party cookies across domains. Users can either disable cookies as described above or install the Google Analytics Opt-out Browser Add-on, see here for more details.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Remittance Terms Payment in advance by PayPal or Alternatively select the "Invoice and Payment Before Delivery" option instead of PayPal and we will contact you with alternative payment methods - cheque or PO payable to "Brakes Trust".

E.& O.E. © copyright 2013 Brakes Trust. All rights reserved. All trademarks etc acknowledged. Brakes Trust is not responsible for the content of any external web sites linked to from this web site.