Privacy / Cookies Policy

Information we collect about you

Brakes Trust, which is the short name for Leamington Football Club Supporters’ Co-operative Limited, collects data from users of its websites. This data may have been entered into an online form, or by tracking what you access on our website. The data may subsequently be stored in a database, and/or may be used by cookies. This page advises you on how we protect the data we gather.

Forms

We collect information that you provide by filling in forms on https://brakestrust.com (the “site”).  This includes information provided at the time of becoming a member of Leamington Football Club Supporters’ Co-operative Limited (Brakes Trust), subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with the site. If you contact us, we may keep a record of that correspondence. Brakes Trust may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Cookies

We may collect information about your computer, including (where available) your IP address, operating system and browser type. This data is used to help improve your experience with our online.

You may refuse to accept cookies by changing the settings on your browser. However, if you select this setting you may be unable to access certain parts of the site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit the site.

See https://www.whatismybrowser.com/guides/how-to-enable-cookies/auto for a guide to the cookie settings for your web browser.

We use WordPress Jetpack Stats and WordPress Simple Paypal Shopping Cart which, like many services, use first-party cookies to track visitor interactions and progress. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, what site referred the visitor to the web page and shopping cart progress and contents.

Brakes Trust Members

As a Registered Society we are regulated by the Financial Conduct Authority (FCA), see https://mutuals.fsa.gov.uk/SocietyDetails.aspx?Number=30924&Suffix=R for our registration details and address. We store member’s name, address, phone, email and preference details for the purpose of maintaining our register of members as required by the FCA and for communication with our members, past and present. Members have the right to see what information we store on them, to have their history deleted and to change and/or correct details. Past members also have the right to removed from the list.

How we store your information

Brakes Trust takes all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts and/or functions of the site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Every effort is taken to protect your personal data, however, we cannot guarantee the security of your data transmitted to the site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent un-authorised access.

How we use your information

Brakes Trust will only use personal information to provide you with services relating to Brakes Trust. Personal information will not be passed to third parties. Information may be shared with ‘Data-Processors’ (anyone that handles your data that isn’t a Brakes Trust employee, officer or volunteer) on behalf of Brakes Trust who shall at all times remain responsible for the confidentiality of the data. Any Data-Processor, will be vetted to the highest standard, and sufficient contracts will be in place to protect the integrity and privacy of your data.

Where possible data will remain on servers within the EEA, however, we may store data on servers within the United States if the company is part of the approved ‘EU-US Privacy Shield’ scheme for example; our emailing platform MailChimp holds its data on servers in the US, see https://mailchimp.com/legal/privacy/ for MailChimp’s privacy policy.

Financial Transactions

Financial transactions relating to our website and services may be handled by our payment services provider PayPal. We will share transaction data with our payment services provider only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. See www.paypal.com/uk/webapps/mpp/ua/privacy-prev for PayPal’s privacy policy.

Children

We appreciate that many children are fans of football and/or sport generally. We therefore ask parents and legal guardians to supervise their children when they are online and that children under 16 do not submit personal information or content to Brakes Trust, make purchases of Brakes Trust goods, products or services, or take part in Brakes Trust promotions or competitions, without the consent of their parent or legal guardian.

We encourage children under 16 to consult with a parent or legal guardians before submitting or requesting any content or information to/from us. Any users of our online services who indicate they are under 16 will be asked for a contact details of their parent or legal guardian so we can verify legal consent.

We will not actively market to children or pass on personal information to third parties for commercial purposes.

Some of the facilities or functions accessible through our online facilities are not intended to be accessible by children. We recommend that parental controls be put in place. Any children using our online facilities are confirming that they have received the consent of their parent or a guardian to do so.

Website security

We take appropriate measures to secure our website from malicious attacks, including, but not limited to, the use of the Wordfence Security, JetPack  and Akismet anti-spam WordPress plugins.

Your rights

You can ask us to stop sending you direct mail, or emails, or ask us to stop processing your details. Finally, if, despite our best endeavours, there is a misuse of your information you can request compensation for any distress you are caused or loss you have incurred. You can find out more information from the ICO’s website.

You are entitled to request all personal information we hold about you, although we may ask for a small fee of £10.00 to cover the costs of collating and sending this to you.

See our contact page for our phone number, contact details and enquiry form.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page.

[Updated 16th May 2018]

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